1. Introduction
Prime Med Solutions respects your privacy and is committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
2. What Information We Collect
We may collect the following types of information:
- Personal Information: Name, date of birth, address, phone number, email address.
- Health Information: Medical history, symptoms, diagnosis, treatment plans.
- Technical Information: IP address, browser type, access times, referring URLs.
- Other Information: Feedback, enquiries, or any other information you voluntarily provide.
3. How We Collect Information
We collect information when you:
- Book an appointment online or over the phone.
- Fill out contact or enquiry forms.
- Communicate with our team via phone, email, or in person.
- Use our website (via cookies or analytics tools).
4. Why We Collect Your Information
We use your information to:
- Provide and manage medical services and appointments.
- Respond to enquiries and provide customer support.
- Maintain medical records as required by law.
- Improve our website, services, and patient experience.
- Comply with legal, professional, and regulatory requirements.
5. How We Store and Protect Your Information
All information is securely stored in protected systems with appropriate physical, electronic, and managerial procedures to safeguard and prevent unauthorised access or disclosure. Health information is treated with the highest confidentiality.
6. Disclosure of Your Information
We may disclose your information to:
- Medical professionals involved in your care.
- Third-party service providers (e.g., IT, billing, booking systems) who assist us in operating our business.
- Government or regulatory bodies, where legally required.
We will never sell your information to third parties.
7. Cookies and Website Tracking
Our website uses cookies and third-party tools like Google Analytics to enhance your experience. These tools collect anonymised data to help us understand user behaviour and improve the site.
8. Access and Correction
You have the right to request access to the personal or health information we hold about you. If any information is incorrect or outdated, you may request a correction. Contact us using the details below.
9. Complaints
If you believe we have breached your privacy rights, you may contact us directly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with the effective date.
Contact Us
If you have any questions about this policy or your information:
Prime Med Solutions
📞 0452 514 379
📧 info@primemedsolutions.com.au
📍 18/163–171 Hawkesbury Road, Westmead, NSW 2145
